Portfolio
Speaking, Conversations & Contributions
A record of conferences, podcasts, webinars, panels, and media appearances — organized by year.
Upcoming
On the calendar.
The retention blindspot: Why churn decisions are made long before renewal
A panel examining why renewal risk often begins far earlier than the renewal cycle, and how customer leaders can detect and address the signals that eventually become churn.
Completed appearances
Stages, mics, and conversations.
The Hidden Reason Clients Aren't Getting Results
A conversation about why customers can fail to achieve outcomes even when a product is working as designed, and what Customer Success teams can do to close the gap between implementation, adoption, and business results.
Empathy, Emotion, and Trust: Examining the Human Side of Customer Success
A discussion on the human side of Customer Success, including empathy, trust, emotional dynamics, and how strong customer relationships influence outcomes.
It's 2026. Do You Even Need A Customer Success Platform Anymore?
A practical debate on whether modern Customer Success organizations still need a dedicated CSP as AI, data infrastructure, and adjacent tools reshape the CS tech stack.
Chaos Threshold: Startup CS Vs Enterprise
Maranda discusses the very different realities of Customer Success in startups versus larger organizations, including how leaders operate through ambiguity, scale, and organizational complexity.
From Survival to Scaling: The Power of Customer Success in Tech
A conversation about building Customer Success through different stages of company growth, from survival-mode startups to organizations preparing to scale.
Your career is a product: Design it like one
A career-development session applying product thinking to professional growth, helping leaders intentionally design where they are going rather than leaving their careers to chance.
Anti burnout leadership: Building ambitious CS teams that still sleep at night
A leadership session on building high-performing, ambitious Customer Success teams without normalizing chronic overwork or burnout.
Best-of-2025 showcase — two sessions replayed
Replay showcase featuring two earlier 2025 sessions: a fireside chat on automating CS with AI (with Kristopher Loranger) and a panel on driving revenue through customer experience (with Sherrod Patching and Nick Chang).
Before You Say Yes: Vet a Startup Role Like a Pro
A candid session on evaluating startup opportunities before accepting a role, including questions to ask, signals to investigate, and how to recognize mismatches before joining. Co-led with Jan Young.
Building your career intentionally in 2025/26
A career-development session on building a career with intention, using clarity, visibility, velocity, career seasons, and anti-goals to make better decisions while adapting to an AI-shaped workplace.
The Fit Test: How to Spot the Right Company (and Avoid the Wrong One)
A practical session on evaluating company fit, recognizing warning signs during the hiring process, and choosing roles and organizations that align with how you actually want to work. Co-presented with Kristi Faltorusso.
Building a Culture of Empathy and Accountability in Support
A leadership roundtable on combining empathy with clear accountability to build support and Customer Success teams that deliver for both customers and the business.
First in, first out
A Customer Success conversation focused on leadership, organizational realities, and the lessons learned from operating inside fast-moving companies.
Two sessions: Cross-functional strategies across the C-suite + Driving revenue through customer experience
Two conversations focused on executive alignment, cross-functional customer strategy, and why customer experience must be treated as a revenue and leadership priority.
Speaker
Featured speaker at the AI for Customer Success Summit.
Rethinking Customer Success: How Digital Strategies Are Driving Growth and Expansion
A panel exploring how digital Customer Success strategies can expand reach, improve efficiency, and contribute directly to customer growth and expansion.
10 Customer Success Predictions for 2025
Featured as an industry voice sharing predictions for the year ahead in Customer Success.
Creating A Customer Success Growth Engine
A discussion about moving Customer Success beyond retention and building a function that contributes more intentionally to growth, expansion, and revenue.
Beyond NPS: Why Modern CS Teams Have to Own a Number
Maranda discusses the shift from Customer Success as a service function to a strategic revenue driver, including executive alignment, business reviews, untapped customer value, growth, retention, and how CS leaders can make the case for resources.
Customer Success That Drives Revenue & Retention
A conversation on building Customer Success strategies that directly impact revenue and retention, covering how CS leaders can align their teams around commercial outcomes.
Scaling Teams, Building Agile Processes, and Staying Customer-Focused
A conversation on scaling teams, building adaptable operating processes, staying close to customers, and leading effectively as Customer Success organizations grow.
Maranda Dziekonski @ ID.me
Executive spotlight interview at ID.me.
When selling never ends — CS in 2024 and beyond
A conversation about the changing commercial expectations placed on Customer Success and what it means when selling, retention, and expansion increasingly overlap.
Speaker
Featured speaker at NYC Customer Success Week (October 3, 2024, Convene, 225 Liberty Street, New York City).
Helping Direct Reports Navigate Career Growth & Compensation
A panel on supporting direct reports through career conversations, compensation discussions, and professional development.
Fast-Tracking Your Professional Growth
A career-development discussion about intentionally accelerating growth in Customer Success through skills, visibility, relationships, and deliberate career choices.
How to Lead Through Tough Times with Maranda Dziekonski
A leadership conversation about staying effective through uncertainty, organizational stress, and difficult business periods.
Scaling with what you have: How to build your org when you are bootstrapped
A practical session on building and scaling a Customer Success organization when budget and headcount are constrained.
Revenue-centric customer success culture w/ Maranda Dziekonski
A conversation about creating a Customer Success culture that connects customer outcomes to retention, expansion, and revenue.
The Impact of Economic Uncertainty on Leadership and Hiring
A discussion about leading, hiring, and making people decisions during periods of economic uncertainty.
Is CS thriving or dying?
A discussion about the evolution of Customer Success and whether the function is shrinking, changing, or becoming more strategically important.
The Juvenile Corrections Officer turned SVP CS
Maranda shares the unconventional path that took her from early career roles outside technology to executive Customer Success leadership.
Cultivate Customer Success, Startups & Beyond
A conversation about building Customer Success in startups, adapting the function as companies grow, and the leadership lessons that come with scale.
Customer Success and Digital — One Family
A conversation about why digital Customer Success should not be treated as a separate, lesser motion but as part of a unified customer strategy.
Will AI replace most of your Customer Success team by 2030?
A live debate on AI's impact on Customer Success jobs and where human judgment, relationships, and leadership remain critical. Maranda argued that AI would not replace most of the CS team.
The importance of revenue in CS
A discussion about why Customer Success leaders need to understand, own, and communicate the revenue impact of their teams.
Customer Advocacy in B2B Organisation
A discussion on building and leveraging customer advocacy within B2B organizations.
Lessons in Tough Times: Leading Through Layoffs
A candid leadership session on navigating layoffs, communicating through hard decisions, supporting teams, and continuing to lead when circumstances are painful.
Connecting the Dots from Desired Outcomes to Corporate Objectives
A discussion about translating customer goals into measurable business outcomes and connecting Customer Success work to company objectives.
Improving Customer ROI Through Onboarding
Maranda shared a value-cycle approach for weaving ROI into onboarding and the broader customer lifecycle, including customer buy-in, change management, value delivery, and reporting on outcomes.
Next Gen Customer Success — How to Leverage Our Power!
A keynote on the evolution of Customer Success and how CS leaders can use their growing organizational influence more strategically.
Streamlining CS for Operational Success
A conversation about operational discipline in Customer Success and how leaders can reduce wasted effort while improving execution and outcomes.
Podcast appearance
Appearance on the Supermanagers podcast by Fellow.
Through 2022
78 appearances from the archive.
From Maranda's November 2022 LinkedIn master list — podcasts, webinars, conference sessions, and more, organized by theme.
Hosted Media
From There to Here
Maranda hosted From There to Here, a 37-episode interview series exploring the winding career paths, pivots, and life experiences that shape leaders. Active on Apple Podcasts and Spotify in 2022.
Recognition & Press
Industry recognition.
The CS Pulse
Top 25 Customer Success Voices of 2026
April 14, 2026
CS Impact
Your Guide to Everything Customer Success (2026 Edition) — included among people worth following
April 23, 2026
SuccessCOACHING
2026 Customer Success Predictions — quoted industry expert
January 7, 2026
Facilities News
Maranda Dziekonski / Fexa proactive support model
2026
CX Network
Top 40 future of CX leaders to follow in 2026
December 2, 2025
SuccessHACKER / SuccessCOACHING
Top 25 Customer Success Influencer list
2025
Matik
Top Customer Success Influencers to Follow
2025
Sprouts
25 SaaS Customer Champions to Watch Out For in 2025
2025
Industry recognition
300 Women Making An Impact in B2B SaaS
November 27, 2024
Engati
Top 30 emerging leaders in Customer Success
September 26, 2023